We take pride in our craftsmanship, attention to detail, and customer service. If an issue arises, please read the guidelines below and contact us first ( info@uscurtains.com ) before opening a dispute.

Return Window:

30 days from delivery.

Return Fees:

Customer pays return shipping unless item is faulty or incorrect.

Refunds:

Issued within 3–10 business days after inspection.

1 · General Principles

• Custom‑made items (drapes, Roman shades, blinds) are produced to your specifications and usually cannot be returned.

• Sample booklets / fabric swatches are final sale.

• For all other items, please confirm eligibility in the tables below before requesting a return.

2 · Non‑Returnable Items & Situations

Category	Examples / Notes
Made‑to‑Measure drapes & shades	Accurately produced to the order (size tolerance ±1 in).
Ready‑Made & Custom products	Change of mind · wrong item or size ordered · item too heavy · color or shading not as imagined · order arrived later than expected.
Color variations	Normal dye‑lot differences, lining‑induced shade changes.
Clearance / Final‑Sale tags	Marked “Clearance”, “Final Sale”, or “No Return”.

3 · Returnable Items

Action: Email us within 3 days of receipt, include clear photos and your order number. Keep all packaging until your claim is resolved.

4 · Return Window & Procedure

1. Request approval within 30 days of delivery.

2. We will issue a return authorization and provide the correct return address.

3. Ship the item back and email the trackable tracking number.

4. Upon inspection, we will proceed with the agreed solution (refund, repair, or replacement).

Late or unapproved returns may be refused.

5 · Return Shipping & Fees

• If the problem is ours (defect, wrong item), we cover return freight.

• For all other approved returns, you pay return shipping.

• Refund = 80 % of the original product price (20 % covers handling, packing, and outbound shipping).

6 · Refunds

• Issued to your original payment method within 3–10 business days after we receive and inspect the return.

• Prior purchases are not eligible for price adjustments or retroactive discounts.

• Packages confirmed as delivered cannot be refunded; lost parcels are replaced, not refunded.

7 · Exchanges

For damaged or wrong items only, with identical specs to the original order. Contact us within 3 days and supply photos.

8 · Alterations & Sizing

• We do not alter products after delivery; please measure carefully (use a metal tape measure).

• If we made a sizing error, we will remake or resize at no cost and cover shipping.

9 · Color & Fabric Notes

Color may vary by monitor, lighting, or dye lot. Reasonable differences between swatches and finished goods are industry‑standard and not grounds for return.

10 · Lost Packages

If a parcel is lost in transit, we will liaise with the carrier and resend your order. Refunds are not provided for lost packages.

11 · Disputes & Chargebacks

Opening a payment dispute delays resolution (funds may be held for ~90 days). Please email us first —we aim for zero chargebacks through prompt support.

12 · Return Shipping Address

Once return request was approved, you will be provided with return shipping address by email.

Need Help?

Email info@uscurtains.com with your order number, photos (if applicable), and a clear description of the issue. We’ll respond within 24 hours on business days.